I was talking recently with my manager in a mid-year review, and we both came to the conclusion that one of my biggest strengths is my communication. I've been reflecting on that because I realize I now feel extremely comfortable talking to most people, but that's not how I always felt. So why am I so comfortable and good at communicating now?
I think it really comes down to two things, the first of which is something I learned from a close friend: talk to people like they're people. I can't say when, but I remember noticing how comfortably my friend went into conversations, and I later realized the reason for that comfort was that he wasn't seeing the person he was talking to as different from himself. It sounds simple when it's written down, but I think we carry a lot of assumptions about who we are speaking to. We may be afraid that someone is out to get something out of us, or ask something of us, or judge us. I think the last one is what I always used to anticipate. As time's gone on though, I've realized that as you open up space to be judged by presenting yourself as more authentic, you invite authenticity and humanness from whoever you're talking to, and all that tension that may otherwise exist evaporates.
I think the other crucial key to being a good communicator, at least in the workplace, is being clear about every detail in both the questions you ask and the assistance you provide. I cannot count the number of times I've spoken with people who are vastly smarter than me, but when I ask them a question, their response leads to even more questions. Or the people who ask a question and get an answer totally unrelated to what they were asking about because they didn't spell out what they wanted.
I tend to take the following approach when helping others:
1. Explain at an abstract level the behavior they are asking about.
2. Help them reach a point of understanding the abstract description.
3. Equate the abstract to a more practical level, drawing analogies back to the abstract.
I think getting too technical is a fast way to end up causing more confusion than help, but that technical piece is still needed, so make sure the person understands the abstract first.
Similarly, I think the best thing you can do when asking a question is first describe what you think the answer is, so your misunderstandings can be fully understood and people can see exactly where you are going wrong.
My manager claimed that communication, in his eyes, was more important than any other quality. A good communicator is easy to get along with and easy to work with. Much can come from good communication.